Monday, December 15, 2008

Living Pixels Temporarily Down

From Allan Melsen, site owner & administrator of livingpixels.org:

"As many of you have noticed, Living Pixels (www.livingpixels.org) has been down for some days now.

Followed by a series of accidents; modifications screwing up the database and configuration was the first problem. During this, I fiddled back and forth and couldn't make it work...

So I decided to just delete the setup and restore a backup from the day before... Easier said than done. I accessed the control panel at the hosting center and clicked restore... chose the newest restore which was only 1 day old... after waiting 45 minutes, my data still wasn't back - so I opened a support case with the hosting center...

I asked in the mail how long this normally takes because I had waited for 45 minutes and still couldn't see my data having been restored, and got the following reply:

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"Generally, this should not take long at all. I gave it a bit more time,
just in case it had a lot of data to restore. When I noticed nothing had
been restored two hours later, I went ahead and had an admin look further
into it for you. It looks like the problem is that, unfortunately, there
aren't any backups to restore it to."

"I'm very sorry about that! Although we don't guarantee backups, we do try
to provide them, and we are looking into why the backups weren't
performed in the first place. Your best bet, at this point, is to just
re-upload the files."

"Again, I apologize for the problems this caused you."
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So basically, this means everything from the last month and a half is GONE.

So, therefor I quit the hosting company and are getting a refund from the money I spend with them... Not that thats a comfort.

To make things even worse, I've had to put my beloved dog of 4 years to sleep after he tore a ligament on his right hind leg. Our family has been in deep sorrow after losing this family member, and those of you who have a dog will know how attached you can get to them. This also put a bit of strain on my motivation and desire to work on this error...

Things are looking brighter now though... and I'm now working on finalizing a new server setup, and hope to have the site up and running early january...

I'm terribly sorry about all this fuss... hopefully Living Pixels will be back in an even stronger form than before... "
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